Frequently Asked Questions

How can I get in contact?

The best way to get in contact is via email you can also shoot us a DM on Facebook or Instagram! We will endeavour to respond within 24 hours.

Do you have a physical shop?

We do not own a physical shop. Our head office is located in Toronto,Canada and we are unable to accept pickups. Please email us at for more information.

Do you offer gift vouchers?

We do offer gift vouchers! You can find our gift vouchers here

How much is shipping?
Please click here to view our current shipping rates.
Where do you ship to?

We ship both to USA , Canada and Worldwide.

Can you deliver to a business address?

Yes, we can deliver to a business address, please ensure that the company name is listed in the relevant field at checkout.

What happens if I listed the wrong delivery address?

Please ensure that the correct address is listed on your confirmation email to ensure your order is not delayed. If you notice an error, please email us at as soon as possible to advise of the error.

How do I know if my order has been sent?

You will receive a shipping confirmation email and message once your order has been processed and sent.

How can I track my order?

You will receive your tracking number in your shipping confirmation email. If your tracking number is missing, please contact us to request the details. Please note that sometimes the tracking links can take a few hours to update.

What happens if I am not home when my order is delivered?

Most parcels will be left in a safe place if you are not home to receive your delivery. In some cases, the delivery partner will leave a calling card with further instructions on how to collect your parcel.

Where is my order?

If you are concerned that your order is taking too long, we suggest you first check your tracking and then contact the delivery partner to request further information. Should you be unable to obtain the information from the delivery partner please contact us for assistance.

My order was not delivered or it has been returned to sender

If an incorrect or incomplete address is listed at checkout and your parcel is unable to be delivered and returned, your order can be attempted to be delivered again at a discounted postage.

What payment methods do you accept?

We accept Paypal, Google Pay, Visa, Mastercard, ____________,____________, Etc.

How do I know if my order was successful?

You will receive an email confirmation shortly after submitting your order. If you do not receive an email, please contact us.

I tried to place an order but it didn’t work

Please send us an email with a screen shot of the error so we can look into it for you.

Do you offer Gift Vouchers?

We do offer gift vouchers! You can find our gift vouchers here.

How do I use a discount code or gift voucher?

A discount code or gift voucher can be entered at checkout prior to payment. If you are processing an order on a mobile device you will need to click the 'show order summary' dropdown at the top of the page to locate the discount code field.

Can I use more than 1 discount code?

Our system is unable to process more than 1 discount code on an order. Gift vouchers are able to be used in conjunction with discount codes.

I forgot to use a discount code; can you refund the discounted amount?

Sorry, we are unable to process any partial refunds after an order is placed.

Do you offer preorders?

Yes, we do offer preorders on certain items. If the item you are after is out of stock, please contact us and we will let you know if a preorder is available.

We will do our best to provide a delivery timeframe for all preorders however cannot guarantee delivery times.

Can you special order a product from your stock?

Some of our stocks allows us to place orders for certain products that we normally do not stock. Please contact us and we will see what we can do! There are strictly no returns on special orders.

How do I return an item?

Please review our returns policy and send an email to listing your order number, the items you would like to return and the reason. You will then be provided with further instructions on how to return your item.

How long will it take for me to receive a refund?
Your refund will be processed within 30 business days of receiving your return at head office.