Frequently Asked Questions

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The best way to get in contact is via email you can also shoot us a DM on Facebook or Instagram! We will endeavour to respond within 24 hours.

We do not own a physical shop. Our head office is located in Toronto,Canada and we are unable to accept pickups. Please email us at for more information.

We do offer gift vouchers! You can find our gift vouchers here


How Much Is Shipping?

We ship both to USA , Canada and Worldwide.

Yes, we can deliver to a business address, please ensure that the company name is listed in the relevant field at checkout.

Please ensure that the correct address is listed on your confirmation email to ensure your order is not delayed. If you notice an error, please email us at as soon as possible to advise of the error.

You will receive a shipping confirmation email and message once your order has been processed and sent.

You will receive your tracking number in your shipping confirmation email. If your tracking number is missing, please contact us to request the details. Please note that sometimes the tracking links can take a few hours to update.

Most parcels will be left in a safe place if you are not home to receive your delivery. In some cases, the delivery partner will leave a calling card with further instructions on how to collect your parcel.

If you are concerned that your order is taking too long, we suggest you first check your tracking and then contact the delivery partner to request further information. Should you be unable to obtain the information from the delivery partner please contact us for assistance.

My order was not delivered or it has been returned to sender

If an incorrect or incomplete address is listed at checkout and your parcel is unable to be delivered and returned, your order can be attempted to be delivered again at a discounted postage.

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We accept Paypal, Google Pay, Visa, Mastercard, ____________,____________, Etc.

You will receive an email confirmation shortly after submitting your order. If you do not receive an email, please contact us.

Please send us an email with a screen shot of the error so we can look into it for you.

We do offer gift vouchers! You can find our gift vouchers here.

A discount code or gift voucher can be entered at checkout prior to payment. If you are processing an order on a mobile device you will need to click the 'show order summary' dropdown at the top of the page to locate the discount code field.

Our system is unable to process more than 1 discount code on an order. Gift vouchers are able to be used in conjunction with discount codes.

Sorry, we are unable to process any partial refunds after an order is placed.

Yes, we do offer preorders on certain items. If the item you are after is out of stock, please contact us and we will let you know if a preorder is available.

We will do our best to provide a delivery timeframe for all preorders however cannot guarantee delivery times.

Some of our stocks allows us to place orders for certain products that we normally do not stock. Please contact us and we will see what we can do! There are strictly no returns on special orders.


Please see our returns policy here.

Please review our returns policy and send an email to listing your order number, the items you would like to return and the reason. You will then be provided with further instructions on how to return your item.

Please send us an email with a screen shot of the error so we can look into it for you.

Your refund will be processed within 30 business days of receiving your return at head office.